The Rawlplug S.A. Tool Service located in Wrocław handles requests from Poland and from countries where local services are not available.

The Rawlplug S.A. Tool Service is located at: 51-416 Wrocław, ul. Kwidzyńska 6

Depending on your preferred method of contact, you can reach the service via email at serwis@rawlplug.com or by phone at +48 71 320 92 18.

The Rawlplug S.A. Tool Service operates from 6:00 AM to 3:00 PM.

After registering a tool, the user gains access to an admin panel showing all registered tools. From the admin panel, users can file complaints, download user manuals, view warranty conditions, download assembly diagrams, and order spare parts. Registering within 30 days of purchase also grants discounts on spare parts and post-warranty service, as well as an annual inspection and cleaning of the tool at Rawlplug’s expense. In specific cases outlined in the regulations, registered tools may also be eligible for a replacement tool during repairs.

To register a tool, use the form available in the Tool Registration section.

Tools must be registered no later than 30 days after purchase. Late registration is still possible, but without eligibility for the benefits granted by timely registration. To register a tool, you will need the tool's serial number and a copy of the purchase receipt.

Using the form available in the Repair Request section, you can specify the pick-up and delivery address in the final step.

Using the form available in the Repair Request section, you can specify a specific pick-up date in the final step.

For selected products, replacement tools are available during repairs. The current terms for these options are available through sales representatives assigned to each region.

Repairs for tools covered by the warranty are free of charge. The warranty covers defects resulting from assembly or material faults. Details and exclusions are specified in the Warranty Conditions section.

Shipping tools covered by the warranty is free of charge (both ways).

According to legal regulations, the claim must be processed within 14 days. For most Rawlplug tools, the average repair time is 3-7 days, depending on the tool type and the service center’s workload. Tools covered by Rawlplug’s VIP warranty are prioritized and usually repaired within one business day.

The fastest and most convenient method is using the form in the Repair Request section. Damaged tools can also be submitted to the service center via Rawlplug’s sales partners, representatives, or in person. In each case, be sure to include a copy of the purchase receipt, the warranty card (if issued), a description of the defect, and contact details.

The list of products covered by Rawlplug S.A.'s warranty is available in the Warranty Conditions section.

When requesting an out-of-warranty repair estimate, the customer can suggest a maximum repair cost. However, the Service always presents the actual cost required to fully restore the tool’s functionality. If the Service's estimate exceeds the customer's maximum limit, partial repairs cannot be performed. In such cases, the customer has the right to decline the repair.

The Service provides a 3-month warranty on all out-of-warranty repairs.

Yes – if you wish to dispose of used equipment, please notify the Service via email. Disposal of products from the Rawlplug and Modeco Expert range is free of charge.

According to the user manual, cleaning and maintenance are the user’s responsibility. Cleaning and maintenance instructions can be found in the documentation provided with each tool. However, in many cases (especially for nailers), the Service offers paid cleaning and maintenance services.

For new tools not yet sold to the final customer, missing parts should be reported to the Rawlplug S.A. quality department. For used tools under warranty, the Service will replace missing parts (excluding accessories and consumables). For out-of-warranty repairs, missing parts will be replaced at the customer’s expense if necessary for proper tool operation. The Service does not replace parts using elements provided by customers.

The estimate for out-of-warranty repairs is free. However, if the cost estimate is rejected by the customer, shipping fees may apply if the tool was sent to the Service at Rawlplug S.A.'s expense.

Similar to warranty repairs, the fastest and most convenient way to request an out-of-warranty repair is through the form available at Submit Repair. You can also submit tools through one of our business partners, Rawlplug S.A. representatives, or personally. Always include a description of the defect and your contact information. Once the estimate is complete, the Service will contact the user to present the quote.

All products offered by Rawlplug and Modeco Expert are eligible for out-of-warranty repairs.

Currently, the only payment method for out-of-warranty services is a bank transfer based on a pro forma invoice issued by the Service.

If the estimate is accepted, the Service will proceed with the repair according to the stated conditions and issue a VAT invoice for the services and spare parts listed in the estimate. If the customer rejects the costs, they can either collect the tool without repair or request its disposal by the Service.

Lead times for out-of-warranty repairs depend on various factors. An estimated repair time will be provided individually along with the repair quote.

Yes - Rawlplug Service offers technical support for its customers. To receive technical assistance, please call the dedicated number 661 970 358.

It is possible to replace the drill chuck on your own – the procedure for replacing the drill chuck is described in the user manual for the device.

During the warranty period, the user is not allowed to perform any repairs on their own. Any unauthorized interference with the equipment may result in the loss of warranty. The exception applies to tools that require periodic inspections and maintenance (e.g., nail guns), where the user can partially disassemble the tool for cleaning, according to the manual.

Rawlplug S.A. Service makes every effort to ensure that all spare parts are available; however, there are exceptions where availability may be limited. Some tool components are not available as individual spare parts but are bundled into sets. This usually applies when an entire set of elements needs to be replaced, or when assembling individual components requires specialized equipment.

Information about proper device maintenance can be found in the printed user manual included with each device. User manuals are also available for download in electronic form in the User Manuals section.

Technical drawings can be found in the Spare Parts section.

There are no set standards for cleaning frequency, as it depends on the conditions in which the device operates. However, it is important to keep tools clean. Dirty tools may not function properly and can also pose a safety hazard. Regular cleaning and maintenance of gas nailers are particularly important, as contamination can lead to the device completely stopping.

Battery status can be checked at the Rawlplug S.A. Service Center, which has the appropriate measuring tools to accurately determine battery condition.

Spare parts are components of the tool necessary for its operation, such as the rotor, brushes, or gears. Accessories, on the other hand, are additional tools included in the set, such as drill bits, chisels, or discs.

Currently, the only payment method is a bank transfer prepayment based on a proforma invoice issued by Rawlplug S.A. Service. Payment upon delivery is not available at this time.