Mobile technical support for Rawlplug’s power tools
Imagine that you have purchased nails along with a dedicated nailer, and that the manufacturer has trained you on how they should be used, and even provided a replacement tool for the repair period. Can you get anything more? Maybe just an opportunity to freely report defects, or simply to work with
O tym, że to wszystko leży w granicach naszych możliwości, przekonują się od kilku miesięcy użytkownicy elektronarzędzi Rawlplug na inwestycjach budowlanych w stolicy Rumunii oraz jej okolicach. Razem z firmą BALTIC INVEST, wyłącznym dystrybutorem Rawlplug na terenie Rumunii, wdrożyliśmy w życie pomysł mobilnego serwisu elektronarzędzi, który natychmiastowo reaguje na potrzeby kluczowych klientów. Serwis dociera na miejsce awarii, odbiera sprzęt, zapewnia jego naprawę w ciągu 24 godzin oraz równocześnie dostarcza sprzęt zastępczy.
Krzysztof Ryżewski
Project Manager
However, save for some mechanical damage cases, there are relatively few major ongoing repair orders handled by the mobile technical support unit. It is indeed very unlikely that the power tools Rawlplug has provided to our major customers in Bucharest should break down since the mobile technical support unit inspects them on site on a weekly basis. The series of maintenance visits Rawlplug’s service technicians perform on Fridays prove particularly relevant to the tools that require frequent cleaning. These include the aforementioned gas powered nailer. Frequent maintenance makes it virtually failure-free and extends its service life considerably.
Krzysztof Ryżewski
Project Manager
Related articles
11 March 2024
#HotNewsPower tool service in Portugal and Spain – a new level unlocked!
4 March 2024
#POSRawlplug’s POS product display system – the key to retail success
4 October 2023
#SoftwareThe new Rawlplug Academy e-learning platform invites to lessons
7 September 2023
#POSHocus-pocus! Rawlplug’s new POS shifts shape